Welcome to the JollaTides Community Port. Sign up to enjoy live chat and more with other Jolla owners.
Netflix error (-9) cannot connect to server
  • JollaTidesJollaTides
    668.00 KarmaPosts: 526Captain
    My netflix app is refusing to load - this seems to be a problem other android users have come across before. The problem may have occurred after I tried out google play services or since the last major update - I'm not too sure which.

    The answers I have found on this topic are that the netflix cache needs to be cleared and it should then allow the user to sign in again to your account and work as usual.

    With an android phone you can just clear the cache in the settings or use an app like 'cache cleaner', however with Jolla there is no option - I tried the cache cleaner app but Jolla does not allow this level of 'file' control for android apps.

    So I have manually attempted to remove cache and all netflix related files using terminal and file manager, but when I come to download netflix again it detects previous settings and the same issue occurs (netflix no worky).

    I think there must be some hidden cache files somewhere that I have not been able to locate in order to remove - has anyone else experienced similar issue or know of a possible solution?

    Thanks! :-)

    Sail On!
    /
  • JollaTidesJollaTides
    668.00 KarmaPosts: 526Captain
    For anyone interested, I just got pointed by someone on twitter to other people experiencing the same issue.

    Sounds like it is actually related to the latest Sailfish update and Jolla are working on it:

    https://together.jolla.com/question/40286/bug-android-apps-unable-to-stream-video-bbc-iplayer-netflix/#post-id-40291
    Sail On!
    /
  • JollaTidesJollaTides
    668.00 KarmaPosts: 526Captain
    UPDATE:

    After downloading the latest Sailfish update (Saapunki), deleting Netflix cache and updating the Netflix app, I can report Netflix is now working again! :-)
    Sail On!
    /
This discussion has been closed.
All Discussions

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Login with Facebook Sign In with OpenID Sign In with Twitter

Poll

No poll attached to this discussion.

In this Discussion

Tagged

    Support Our Community

    Your Donations Will Help Keep This Forum Afloat

Spiderpodium Car Phone Holder